Your number. A clear next step.

One queue, several ways to join

Scan the entrance QR on your phone, use the clinic’s shared tablet, or ask reception to register you. No patient app, patient account or patient queue subscription is required. If you already have a number, ask reception to find it before checking in again.

Follow your next step

Join when you arrive at the facility and remain nearby unless the clinic tells you otherwise. Watch the display or listen for your number. Your ticket updates while its page is open and connected. Closing the page keeps your place but does not guarantee a notification on a locked phone.

Waiting times and clinic decisions

Waiting times are estimates. Longer visits, room pauses and staff-directed priority changes can affect the order. A queue number is not an appointment or a clinical identity check. The clinic team decides clinical priority. Tell reception immediately if you feel unwell or need urgent help.

If you miss your call

Speak with reception. During the same open session, staff can restore a missed entry with its original number at the end of the eligible queue. Staff will explain what to do if the session has ended. Do not create a second entry to recover a missed number.

Finishing a queue step

Completing an entry records that queue step. It does not confirm that results are ready, that further care is unnecessary, or that a patient has been clinically discharged. Follow the clinic’s instructions.

Help with this service

This website is the clinic’s queue installation. It does not sell patients a queue subscription. For help, contact reception or info@healthigence.com.au.