Privacy, kept simple.
How this clinic queue uses and protects your information.
What is recorded
The queue records your waiting number, selected service, room, visit status and relevant times. You do not need a patient account. If the clinic enables name and phone fields, they are optional; the check-in form explains their purpose. Do not enter medical reports or other medical details.
Who can see your entry
Authorized clinic staff can see optional details. Public queue pages and waiting displays show numbers and room destinations. A service or room name may indicate the type of visit. A private browser cookie controls access to your ticket; your waiting number alone does not open it. Keep private ticket-transfer QR codes to yourself.
Where information is stored
This installation uses Amazon Web Services in Mumbai, India. Information entered from Australia is therefore stored outside Australia. Staff account emails are used for verification, invitations and account recovery and are sent through the configured email provider. The site uses necessary cookies and browser storage for sessions, ticket access, preferences and safe retries, without advertising trackers.
Retention and deletion
Optional patient names and phone numbers are scheduled for removal after 7 days from visit closure. Private ticket access expires 24 hours after the queue session closes. Queue history and operational records are scheduled for removal after 90 days. Deletion runs through background maintenance; backup copies expire separately. Staff account and access records are managed separately from patient queue details.
Company support and analytics
Authorized Healthigence company administrators can see clinic business details, staff account information, subscription states and aggregated queue usage. Company analytics exclude patient names, phone numbers and individual tickets. Clinic support conversations are shared with Healthigence; do not include patient or clinical information. Resolved conversations are scheduled for deletion after 180 days; open conversations remain until resolved.
Your choices and privacy requests
You can check in without optional details, ask reception for help, or leave a waiting or called queue. Closing your browser does not cancel your place. To request access, correction or deletion, or raise a privacy concern, contact info@healthigence.com.au or speak with reception. The team may need to confirm which entry belongs to you before acting.
WhatsApp alerts
WhatsApp delivery is currently disabled on this installation. Keep your ticket open and connected, watch the waiting display, or listen for the clinic’s call.